Shipping policy

AD9 – Shipping Policy

Thank you for shopping with AD9. We aim to deliver your orders safely and on time. Please review our shipping policy below.

1. Order Processing Time
All orders are processed within 1–2 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.

2. Delivery Time
Once dispatched, orders are typically delivered within 4–5 working days, depending on your location and courier service availability. Delivery times may vary due to external factors such as weather, logistics delays, or regional restrictions.

3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before payment confirmation.

4. Order Tracking
Customers will receive tracking details via SMS, email, or WhatsApp once the order has been shipped (if tracking is available from the courier partner).

5. Delivery Delays
While we strive to deliver within the estimated timeframe, AD9 is not responsible for delays caused by courier companies or unforeseen circumstances beyond our control. However, we will assist you in tracking and resolving delivery issues.

6. Incorrect Address
Please ensure that your shipping address and contact number are correct when placing your order. AD9 will not be responsible for failed deliveries due to incorrect or incomplete information provided by the customer.

7. Damaged Packages in Transit
If your package appears damaged at the time of delivery, we recommend recording an unboxing video while opening it. This is necessary for any claims related to damage or incorrect items.

8. Contact Us
For shipping-related questions or assistance:

We appreciate your trust in AD9 and look forward to serving you.